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Are bug fixes FREE?

Yes, bug fixes are free of charge. However, if you upgrade your Redmine and continue using an old theme version that is not compatible with the particular version of Redmine, we will not consider it a bug.

I have paid, where is my theme?

You can download the theme by logging into your account at www.abacusthemes.com. Then go to Dashboard and you will see the available downloads. If you chose a one time payment, you will receive the theme by e-mail shortly after the payment has been processed. If not, first check your spam box or Gmail promotion category and the contact us.

Do you make custom Redmine themes?

Yes, we do. A custom Redmine theme is a personalized theme in your company design. More info is here.

Can I download the theme multiple times?

Yes. If you select 6 or 12 month subscription, you can download the theme as many times as you want. If you select the One Timer option, the theme will be sent to you by e-mail you provide. If you accidentally do not make it, do not worry and contact us - we will provide you with the theme.

I can't use PayPal. Is there another way?

Yes, there is. Just contact us and we will process the payment using wire transfer. Additional fee of € 5 is charged.

I have more than one Redmine. Can I use the theme multiple times?

Yes. The usage is not limited. You can also adjust the theme but you can not re-distribute it, i.e. sell it.

Why is the theme paid? All others are free...

It is simple. We have put a lot of effort into the theme and we continuously upgrade it with new features. It takes a lot of time to keep the theme "alive", therefore it is paid - i.e. it is a contribution to the development.

What is a subscription?

A subscription means that you will get updates during 6 or 12 months of the subscription period. When the subscription expires, you can continue using the theme but you will get NO updates.

How do I contact you?

We always reply to all e-mails. If you do not get a reply, the e-mail is probably in your spam box or Gmail promotion category, therefore hidden from your inbox. You can always contact us on Facebook.

I do NOT like some features. Can you adjust them for me?

YES. If you do not like some of the theme features, we can adjust them right for you. If it is within a reasonable scope, we will do it for FREE. If you want more adjustments, the hourly rate is 39 €.

Will the theme work on an older version of Redmine?

Since Redmine does not change the HTML output much, it will most likely work. If not, contact us and we will either fix it or refund it.

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Will I get updates?

If you subscribe to the 6 or 12 month plan, you will get all updates during the course of your subscription.

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